Support
Write to us.
SpadaShield is a Chrome extension that checks messages before you send them to AI chat sites and checks citations in their answers.
Support for SpadaShield is by email, and the answer comes in writing.
Ask for help
There’s no form or ticket system: it’s an email to a person.
Email Eric Griffin, who founded NorthGate. He replies in writing.
If the button doesn’t open your email, write to:
eric@northgatestrategic.comHelpful to include:
- What happened, and what you expected
- The AI site you were on, and roughly when
- The SpadaShield version: it’s at the bottom of the window that opens from the SpadaShield button in Chrome
- The email you sign in with, if you have an account
Please don’t send passwords, keys, or a client’s or patient’s details. If a screenshot helps, cover anything private in it first.
Other requests, to the same address
- A citation mark looks wrongOpen the mark and choose “Report a wrong result”, or email us with the AI site and the citation.
- Deleting your data, or a copy of itAsk by email. We delete a workspace from our live systems within 30 days and from every backup within 60. The privacy notice says what we keep and for how long.
- A security problemEmail us. Security and your data says where SpadaShield runs and what it keeps.
- A pilot for your teamRequest a pilot: 30 days, with a person from NorthGate on email the whole time.